Payment in full to be paid to Denise Hagon on placing on order, unless agreed otherwise. Invoices are enclosed with the goods and/or sent by email. Payment is by cheque, bank transfer or online with a debit or credit card through PayPal. Payment by cash can be made if collecting in person; please do not send cash in the post. Work will begin when cheques have cleared or transfer payments have been received. If a balance is payable, this is paid on collection or if the order is delivered by post, within 7 days of receipt. Invoices are enclosed with the goods and/or sent by email.

Spelling and grammar checking of the names and text you supply is your responsibility. The names and/or text you supply will be used precisely, so please check everything through carefully. Names or text supplied by you should be typewritten if possible. All proofs must be confirmed and sample designs approved by you before printing and handcrafting is undertaken. Design, spelling or wording changes requested after work has begun will incur a charge. Changes to spelling or wording shall be made in writing/by email and signed and dated. Amendments, additions or replacements required due to your oversight will be charged for, plus any delivery cost. Any errors by Denise Hagon will be corrected free of charge. You are responsible for checking through your completed order (wording, names, addresses, etc) before sending to recipients. Should you delay, suspend or cancel you order, Denise Hagon will be entitled to payment for all work completed and/or expenses incurred in relation to your order up to that point. Denise Hagon reserves the right to delay, suspend or cancel an order.

Slight variation between finished items should be expected as a natural characteristic of a handmade object. All items should be ordered at the same time if possible, as continuity of design or materials cannot be guaranteed for orders placed in stages. All sketches or samples supplied to you shall be returned so that your chosen design can be accurately represented in the final work. Materials may vary and are subject to availability. Sizes may differ to a small degree after trimming. Designs, photographs and descriptions featured on this website and supplied to you are intended for guidance only and are approximate indications of design, colour and size.

Delivery is primarily by Royal Mail Special Delivery next· day guaranteed before 1pm unless otherwise agreed. All orders are carefully packaged (with recycled packaging where possible) and no responsibility is accepted for goods lost, damaged or delayed during delivery. It is advised that framed pieces are collected in person.

Ownership of goods supplied is retained by Denise Hagon until full payment has been received. Denise Hagon shall be entitled to request the return of the goods until such time.

Guarantee of a full refund if, for any reason you are not completely satisfied with your final order on return of the goods within 30 days. All items should be examined on receipt. Written notification should be made of any apparent defect, damage or shortage and the defective items returned within 30 days for a replacement or refund.

Copyright of the contents of this website, calligraphy, artwork and samples is of © Denise Hagon. All rights reserved. You may not reproduce, modify, adapt, publish or transmit in any form or by any means (a) the contents of this website, whole or in part, and (b) any calligraphy or artwork created by Denise Hagon whole or in part. You are responsible for ensuring you have permission to use any material (e.g. images/text) you supply to Denise Hagon for use in your calligraphy commission. Denise Hagon reserves the right to feature your stationery order or commission on her website, in promotional material and for illustrative purposes.